D20Collective is quite simply the finest marketplace this side of the gaming table. Our mission is to roll a natural 20, providing the finest gamer clothing line in the global market. We also have great products to help you rule the board. We strive to put the “Class” in “Armor Class.”
UPDATE: There has been a LOAD of issues with customers not receiving our emails. And it wasn’t until the Hedronix Dice came out where we really realized the gravity of the sitaution.
We Had NO IDEA how much love and support from the community we were going to receive when it came to the Hedronix Dice Collection.
And with the holidays right around the corner…we also didn’t anticipate so much trouble we could have caused!
If you’re reading this, there’s a good chance you’ve emailed me (Doug) or you’ve reached out to support asking about your Order.
A few folks with Gmail, Hotmail and Yahoo addresses (..you know…the top 3 most used email services…*sigh*) have not received our emails for some reason. Which as of January 2nd we finally (hopefully) got it all resolved by migrating the server over to another provider.
The most frustrating thing about all of this for us is that we pride ourselves on taking care of our customers – to find out that customers have felt like we haven’t replied to them and left them in the dark is unsettling to say the least.
So we need to profusely apologize for the confusion and concern you may have.
In regards to the dice orders – here’s what cause the cluster of a situation
Long story short – our fulfillment system glitched out which allowed customers to buy dice that were out of stock…which caused orders to have labels printed but not actually be shipped out…which resulted in several people being quite confused as to why they haven’t received their order.
So with the link below, you can fill out any questions or concerns you may have. We look forward to hearing from you and make sure you add “email@example.com” to your “safe senders” list.
We appreciate you beyond measure and while anyone who has had issues with us is justified in their frustrations – we want to make it right. 🙂
- Hailey reviewed 8 months ago
I ordered a mug the 15th of October, the order said it would ship out in 1-2 weeks. At the 14 day mark I sent an email to support and then upon reading on the website I sent an additional message there. I haven’t heard a peep from them on my order, which is for a birthday in a week and a half. I ordered a month in advance to make sure I had the item in time and now it’s looking like I won’t. The only way to contact this company is via email and they don’t reply, don’t order from them unless you like wasting your money. I will be pursuing a refund if I haven’t received any updates by the end of this week. Hey D20 how about you get a customer service number since you seem to have so many problems with electronic communication.
- Mara reviewed 1 year ago
I ordered dice over 6 weeks ago. I have heard nothing from the company about when they are going to ship out my order. I have tried using their support chat multiple times but they are never on. I have sent an email that went unanswered for 8 days and I just sent another. I am very disappointed in this company.
- D&DFan reviewed 1 year ago
I placed an order with them. Heard nothing. Chased, they said would ship asap. They didn’t. Chased again. They offered me a refund. I said yes and instead they partially shipped my order for an item that was an add on. I ended up paying full shipping for something I would never have bought on its own. Emailed they and asked to return it. Heard nothing. I purposely bought from them instead of supporting Amazon. Won’t do that again.
It took 3 DAYS to get my shipment in. And I ONLY GOT 1 OF 4 THAT I ORDERED!!! Also this company has a $7 standard shipment fee. I understand if it was free shipping for this long but come on! My other 3 dice sets are all still being processed!! Also all of their metal dice are WAY overpriced. Like $50-$125 for a set of 7. WHAT??? I’m never buying from these guys ever again, and I suggest to others to never buy from them either!
- Ryan reviewed 2 years ago
- last edited 1 year ago
Order a shirt and dice. Dice were fantastic! Clothing was 3 sizes too small. They offer exhanges, cool. They only offer an email, which you get from the same generic “James” stating they’ll look into it. Nothing after. Several attempts later, nothing beyond the generic response. Since the first email, I’ve exceeded their 45 day guarantee. This is how they get you.
Would not recommend.
- Frank reviewed 2 years ago
- last edited 2 years ago
I bought a hexchest and four sets of dice from them in febuary. All in all the order took quite awhile to get to me but patience is easy enough. The issue came when only two of my sets of dice actually got to me. So I sent out an email to Support@D20collective.com and got a reply within an hour or so. I spoke to James and he was very helpful. He is the Paladin of Customer Service after all. He fixed the issue and got me my replacements sent. I got them within a week, which was faster than the orignal order itself. If it wasn’t for the long wait and the fact that my order was wrong when I got it. Would’ve given a better rating.
- Shawn Kelley reviewed 2 years ago
- last edited 2 years ago
I cannot believe the quality of this Journal! Hand made, the pages are hand made. My wife absolutely loved this . I will be buying plenty more of these and other items for sure from these guys!
- DoSouls reviewed 2 years ago
- last edited 2 years ago
I ordered a codex dice tower, invisible dice tower, 1,000ml glass skull decanter, and 1.50z game master’s mini skull death chalice.
The codex dice tower was delivered quicker than expected and is a fantastic product.
However, I had some issues with the remaining products: a small crack appeared during assembly with the invisible dice tower (apart from that, it is a good product), the 1,000ml glass skull decanter is a cheap knock off of Crystal Head Vodka and the 1.5oz game master’s mini skull death chalice shattered during transit.
I e-mailed firstname.lastname@example.org regarding these issues. It was resolved quickly and satisfactorily and I couldn’t be happier.
I would recommend D20 Collective after my experience. It wasn’t a perfect experience but I’m still very happy.
- Baily reviewed 2 years ago
- last edited 2 years ago
I ordered from the store and had read a few reviews here and wasn’t quite sure what to expect. I’d saw a nest of bad reviews but they had some really awesome dice available. Ordering them was simple and easy. I got one of their deals that they seem to always be offering, which makes me wonder if they’re actually deals or not. I purchased my product on 11/21/17 and hadn’t received it for over a month. I spoke to James in the meantime and he was helpful and explained an issue they had with stock but assured me they’d be sent in due time. I was getting really worried before Christmas came around and I got an email from them offering me some options to resolve the stock issue. They apologized to me and I chose the option to get more dice. All in all. I waited some time, which is really the only reason I’m not giving a 5 star review. The dice are amazing! And it did take awhile to get ahold of them the first time. Because in all their emails the actualy email link wasn’t working. It was spelled wrong and of course you couldn’t reply to the questgiver or the orders email cause it kept bouncing back. If you need help they now have a form you can fill out on the site that’s how I was able to actually get into contact with them.
I wrote an earlier review stating we ordered something, received the incorrect item, but could not get in touch with anyone. After continuing to read these reviews I discovered an email address we had not used to try to communicate with D20 Collective. If you have trouble getting a response use email@example.com. Once I sent an email to this email address I got an immediate response, and they quickly took care of our issue.