D20Collective is quite simply the finest marketplace this side of the gaming table. Our mission is to roll a natural 20, providing the finest gamer clothing line in the global market. We also have great products to help you rule the board. We strive to put the “Class” in “Armor Class.”
UPDATE: There has been a LOAD of issues with customers not receiving our emails. And it wasn’t until the Hedronix Dice came out where we really realized the gravity of the sitaution.
We Had NO IDEA how much love and support from the community we were going to receive when it came to the Hedronix Dice Collection.
And with the holidays right around the corner…we also didn’t anticipate so much trouble we could have caused!
If you’re reading this, there’s a good chance you’ve emailed me (Doug) or you’ve reached out to support asking about your Order.
A few folks with Gmail, Hotmail and Yahoo addresses (..you know…the top 3 most used email services…*sigh*) have not received our emails for some reason. Which as of January 2nd we finally (hopefully) got it all resolved by migrating the server over to another provider.
The most frustrating thing about all of this for us is that we pride ourselves on taking care of our customers – to find out that customers have felt like we haven’t replied to them and left them in the dark is unsettling to say the least.
So we need to profusely apologize for the confusion and concern you may have.
In regards to the dice orders – here’s what cause the cluster of a situation
Long story short – our fulfillment system glitched out which allowed customers to buy dice that were out of stock…which caused orders to have labels printed but not actually be shipped out…which resulted in several people being quite confused as to why they haven’t received their order.
So with the link below, you can fill out any questions or concerns you may have. We look forward to hearing from you and make sure you add “firstname.lastname@example.org” to your “safe senders” list.
We appreciate you beyond measure and while anyone who has had issues with us is justified in their frustrations – we want to make it right. 🙂
- Bobbi J reviewed 3 years ago
- last edited 3 years ago
Without a doubt the most unprofessional place I’ve ever dealt with. I ordered over $200 worth of stuff as Christmas gifts. A week after my order I got an email saying one mug had shipped, which it actually had not. The rest, all clothing items, are supposedly still being processed. An email to this company, which has no contact BUT an email address, got a reply that they would look into it. I’ve since sent another and have not received any reply at all. It’s been three weeks since my order was placed and there’s no way any of it will get here in time for Christmas. Getting a refund from this sleazy place will require a complaint with the Better Business Bureau and everyone else they suggest. That’s where I’m headed next. NEVER do business with these people!
- I’m the person those Christmas gifts were meant for. Most of the shirts finally got here on Christmas Eve, well over a month after the order had been placed. The last shirt showed up in mid-January. A refund was pursued for the coffee mug that never showed up, and it took until the end of March for this company to finally get around to that. And then, today, in April, the mug showed up on my doorstep. I’m not about to pay for postage to send it back to them just because they already refunded her for it. This place is absolutely terrible. Neither of us will ever do business with them again.
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- Victoria reviewed 2 years ago
I have purchased a total of 4 tshirts from D20 over the past several months. I’m always wary of buying clothes online because size charts aren’t always correct, but my shirts from D20 fit exactly as I like them. They are good quality material and print. I don’t foresee these getting cracked or coming apart in the wash (still good as new after a few months).
I see a lot of reviews about poor shipping and bad customer service. It’s unfortunate that these things happened. My experience has been wonderful. In fact, I have usually received my orders before I expect to. Of course, due to my good experiences, I have not had to contact them for customer service at all, so I can’t speak for that. But overall my experience with D20 has been wonderful, and I feel they are an excellent company, not to mention the awesome selection of products they offer!
- Natalie J Smith reviewed 2 years ago
- last edited 2 years ago
I’m beginning to question the legitimacy of this site. I ordered a crescent moon dice tray in August, said it would be ready by the end of September. In September they announced that due to a high order volume, they could not said it might take longer. They never provided any other updates.
I emailed them on October 15 for a status update. Said to get in touch with the actual maker Mythic Makings. They apologized and promised an upgrade to shipping but did not have a status update. I really wanted the tray so I accepted that.
Now it’s December. Their website says my order is complete and was shipped on November 9. Strange since I was never notified of it being finished and out for delivery. I contacted Mythic Makings and they said they hadn’t even gotten to my order yet. So how is it that I have already received it? I have now emailed D20 twice now in December demanding a refund and I have yet to hear from them. Fabulous.
- Hey Natalie! The Crescent Dice Trays were manufactured by Mythic Makings. When we brought them on board we had an understanding that the trays and DM Screens would take 4-6 weeks for delivery. Unfortunately the popularity of their product backed them up to the point that they’ve just recently sent out an email that they’ve discontinued the Crescent Dice tray. I’d highly recommend you check your email if you can. They’are offering another great product as a replacement. Let me know if you have any questions! doug (at) d20collective (dot) com
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I wrote an earlier review stating we ordered something, received the incorrect item, but could not get in touch with anyone. After continuing to read these reviews I discovered an email address we had not used to try to communicate with D20 Collective. If you have trouble getting a response use email@example.com. Once I sent an email to this email address I got an immediate response, and they quickly took care of our issue.
- Chris Dulany reviewed 3 years ago
Didn’t deliver one of the products until I complained. It came from China so I think this page is just a North American page for a Chinese manufacturer.
Two shirts were the wrong size. I asked about an exchange and they said “we have to check with our supplier”. 8 days later….no response.
- Alex reviewed 2 years ago
Ordered a shirt through these guys, great quality and really fast shipping considering I’m in the UK
- Todd reviewed 2 years ago
- last edited 2 years ago
I ordered one of their silk canvas art prints. Took forever, shipped straight from China. When it arrived, the image was blurry (like an up-scaled image from the web) and the colors are faded/washed out. Nothing I’d ever hang on my wall. The price was good, but considering that this thing is going straight in the trash…expensive for garbage. I will never shop there again.
- Heya Todd, There’s no denying we had some pretty rough issues with the quality of the prints we were getting. Because of that, we’ve discontinued the canvas prints until we can get a more solid and reputable dealer. If you shoot me an email at: doug (at) d20collective (dot) com I’ll be happy to help accommodate you and make things right :)
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- Baily reviewed 9 months ago
- last edited 9 months ago
I ordered from the store and had read a few reviews here and wasn’t quite sure what to expect. I’d saw a nest of bad reviews but they had some really awesome dice available. Ordering them was simple and easy. I got one of their deals that they seem to always be offering, which makes me wonder if they’re actually deals or not. I purchased my product on 11/21/17 and hadn’t received it for over a month. I spoke to James in the meantime and he was helpful and explained an issue they had with stock but assured me they’d be sent in due time. I was getting really worried before Christmas came around and I got an email from them offering me some options to resolve the stock issue. They apologized to me and I chose the option to get more dice. All in all. I waited some time, which is really the only reason I’m not giving a 5 star review. The dice are amazing! And it did take awhile to get ahold of them the first time. Because in all their emails the actualy email link wasn’t working. It was spelled wrong and of course you couldn’t reply to the questgiver or the orders email cause it kept bouncing back. If you need help they now have a form you can fill out on the site that’s how I was able to actually get into contact with them.
I ordered a coffee mug from D20 Collective on November 30, 2015 via Paypal. I received a confirmation email of the purchase the same day and my Paypal account shows the money being withdrawn. On December 3rd I received an email confirmation that the item had been shipped. It contained a USPS tracking number. When the item had not arrived as of December 16th I checked the shipping status through the USPS site and the status did not show it in route. As there was a USPS tracking number, I called USPS and they said they were still waiting on the item to be given to them. The only method of contact provided on the D20 Collective website is email. I emailed D20 Collective and expressed my concern. They apologized for the issue and said they would look into it. I did not hear back from them. When the item had not arrive by December 23rd, I asked that they provide a tracking number that showed that it was in route or they refund my money. They apologized for the item not being delivered, but they would check with their supplier and, if the item had not been shipped, they would refund my money. I waited to see of either the order came in or a refund appeared on my Paypal account. As of January 27th 2016 my order had not come and my Paypal account showed no refund. I contacted them again that I still had not received my order or my refund. They did not respond. I emailed them again on February 2nd and told them that I would be contacting the BBB if I did not see a refund on my Paypal account by February 5th. They responded on February 3rd that their records showed that they refunded my money on December 2nd and provided a screen shot of their record. I responded the same day that the contradictory information in their system may have been the issue and that the PayPal records show them taking the money, but not a refund it. (There is no refund of any kind in my Paypal account records within the past several months.) I also told them that I would not extend the February 5th ultimatum I gave them.
I have not seen any activity in my PayPal account and I have not received a response from D20 Collective.
- Tori reviewed 2 years ago
Ordered shirt in early December as gift for a friend, came in on time and looks great. He loves it, and wears it when we game all the time. Nothing bad to say about the site or the process of ordering. They have recently been amping up customer service too.