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D20 Collective – The Geek Pages

D20 Collective

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2.95 (55 reviews)

D20Collective is quite simply the finest marketplace this side of the gaming table. Our mission is to roll a natural 20, providing the finest gamer clothing line in the global market. We also have great products to help you rule the board. We strive to put the “Class” in “Armor Class.”

UPDATE: There has been a LOAD of issues with customers not receiving our emails. And it wasn’t until the Hedronix Dice came out where we really realized the gravity of the sitaution. 

We Had NO IDEA how much love and support from the community we were going to receive when it came to the Hedronix Dice Collection.

And with the holidays right around the corner…we also didn’t anticipate so much trouble we could have caused!

If you’re reading this, there’s a good chance you’ve emailed me (Doug) or you’ve reached out to support asking about your Order.

A few folks with Gmail, Hotmail and Yahoo addresses (..you know…the top 3 most used email services…*sigh*) have not received our emails for some reason. Which as of January 2nd we finally (hopefully) got it all resolved by migrating the server over to another provider.

The most frustrating thing about all of this for us is that we pride ourselves on taking care of our customers – to find out that customers have felt like we haven’t replied to them and left them in the dark is unsettling to say the least.

So we need to profusely apologize for the confusion and concern you may have.

In regards to the dice orders – here’s what cause the cluster of a situation

Long story short – our fulfillment system glitched out which allowed customers to buy dice that were out of stock…which caused orders to have labels printed but not actually be shipped out…which resulted in several people being quite confused as to why they haven’t received their order.

So with the link below, you can fill out any questions or concerns you may have. We look forward to hearing from you and make sure you add “support@d20collective.com” to your “safe senders” list.

https://d20collective.com/pages/contact-us

We appreciate you beyond measure and while anyone who has had issues with us is justified in their frustrations – we want to make it right. 🙂

Great printing and great fit
5.0

I got two shirts from this site and they arrived quickly and looked great!

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Slow processing; awesome product
4.0

Ordered a Skyrim necklace and a dragon necklace for this company. Processing and shipping took almost 2 months, but the products are great quality. I’m willing to overlook the slow processing time for such great products!

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Scam Artists, Stay Away
0.5

I ordered 4 shirts from them back on 11/3/17, and received it on 11/8/17. So far so good. Unfortunately that’s where the good ends and the bad begins.

Of the 4 shirts I ordered, one of the was the wrong shirt. I sent them a message using the contact form on their website and got an email shortly afterwards to send them a photo of the wrong shirt that I received. I order a lot of my shirts online, and this tends to be a standard practice. So I took a photo, and emailed it to them.

It’s been 21 days since that email, and still no response from them. I’ve sent a couple of follow up emails, with the tshirt photo attached, asking if we can move forward, and nothing. Based on the many reviews here that show them ripping people off, I’m guessing they’re aiming to do the same for me, since I’m 28 days into their return policy with no sign of anything moving forward. I’m reaching out now via social media, and review sites like these to try and get a response before my 45 days are up. After 45 days, I’m going to lawyer up and get my money back.

Stay away. This place is not worth the headaches.

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  • D20 Collective
    Hey Raul, I recall you making this review then contacting me. We got you all squared a way and everything rectified – along with a few extra goodies if I recall :) We hope you were satisfied with the outcome of the headache you endured.
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Slow processing, quality product
4.0

Bought a friend one of their dice holders for his birthday. It took forever to get to him but when it did he loved it. High quality wood, precision carving and a strong magnet to keep the whole thing closed when it’s not being used.

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Fantastic gear
4.5

Had never heard of this store until saw a post in my FB wall feed.  Checked it out, was very impressed with range available and ordered 4 shirts which arrived in timely fashion (within about 2 weeks from purchase date if memory serves).
Quality of the goods is great, price was very reasonable, and have had no issues whatsoever with service.
Will definitely buy again

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No communication. Slow Chinese shipping.
1.0

I understand the process of supply and demand. If you are able to drop ship items from other companies, it provides you better pricing and lower overhead. However, this should be noted in the order. It should indicate that an item is shipping from a notoriously slow to transit country. They go above and beyond to your their US made dice, so maybe I was ignorant to believe that all their items were US made or at least shipping from US. My first order of a T Shirt took 11 days to get into my hands. The second order (placed before the extended time of the first ones transit) is still in China. Many many days after the order. And when reaching out to the company for explanation, multiple emails were ignored.

 

It’s a shame that such a niche store who depends on such a niche market to buy their items is lacking transparency that would make this a great store.

 

As is, I cannot recommend it to my fellow gamers. I ordered a set of dry erase counters off of Etsy on the same day and they came from ENGLAND in less time than it took to even get shipping info on my D20 purchases.

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  • D20 Collective
    Hey Mark! If you haven’t gotten taken care of. Please email me personally. doug (at) d20collective (dot) com. I’ll be sure to get you all sorted out. We literally just migrated to a new email server from Godaddy to Bluehost and we’re confident emails are back in working order.
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Love my critmas tee
5.0

Found the sweet tee online, ordered it and it arrived.  No problems.  Just as I would expect from a vendor.

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Fantastic!
5.0

I bought mugs for my entire gaming group for Christmas and they were perfect!  The group loved them.  They were all shipped separately so they came in at weird intervals, but I was smart enough to order early, so it was all good.

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Horrible Service stay away
0.5

The only thing D20 collective did right was cancel my order and refund my purchase price. I ordered $60 worth of dice and after multiple emails stating my order was prepping, getting ready for shipment, etc… I had to cancel it after SIX WEEKS!!!!! There is absolutely no reason it should take six weeks after placing an order for dice and still not have the item ready for shipment.

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  • D20 Collective
    What’s up Scot! We did send out an email in December explaining the situation – but unfortunately a handful of customers never received it. Ultimately what happened was the system that was supposed to log the inventory glitched out – which resulted in items out of stock being ordered. This also resulted in labels being printed which alerted the customers that their product had shipped. Needless to say, it was a cluster of a mess and we’re definitely trying to make it right for everyone. The email address support@d20collective.com should work now, we literally migrated to a new email provider a couple of days ago due to the reason people had not been getting our replies. So it should be up and running. But from now on, please email here personally: doug (at) d20collective (dot) com – I’ll take care of you and get any questions answered that you need. Thank you for reaching out and voicing your concern – the frustrating thing of it all was that we have replied to every single one of the emails we’ve gotten in. But for some reason people were not getting our replies.
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I love this site.
5.0

We are super fans of this site and have placed multiple orders with them over the past year, for us and for friends from our D&D party. All the merch we’ve gotten is awesome and arrived quickly. D20 Collective is one of our faves!

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