D20Collective is quite simply the finest marketplace this side of the gaming table. Our mission is to roll a natural 20, providing the finest gamer clothing line in the global market. We also have great products to help you rule the board. We strive to put the “Class” in “Armor Class.”
UPDATE: There has been a LOAD of issues with customers not receiving our emails. And it wasn’t until the Hedronix Dice came out where we really realized the gravity of the sitaution.
We Had NO IDEA how much love and support from the community we were going to receive when it came to the Hedronix Dice Collection.
And with the holidays right around the corner…we also didn’t anticipate so much trouble we could have caused!
If you’re reading this, there’s a good chance you’ve emailed me (Doug) or you’ve reached out to support asking about your Order.
A few folks with Gmail, Hotmail and Yahoo addresses (..you know…the top 3 most used email services…*sigh*) have not received our emails for some reason. Which as of January 2nd we finally (hopefully) got it all resolved by migrating the server over to another provider.
The most frustrating thing about all of this for us is that we pride ourselves on taking care of our customers – to find out that customers have felt like we haven’t replied to them and left them in the dark is unsettling to say the least.
So we need to profusely apologize for the confusion and concern you may have.
In regards to the dice orders – here’s what cause the cluster of a situation
Long story short – our fulfillment system glitched out which allowed customers to buy dice that were out of stock…which caused orders to have labels printed but not actually be shipped out…which resulted in several people being quite confused as to why they haven’t received their order.
So with the link below, you can fill out any questions or concerns you may have. We look forward to hearing from you and make sure you add “email@example.com” to your “safe senders” list.
We appreciate you beyond measure and while anyone who has had issues with us is justified in their frustrations – we want to make it right. 🙂
- Annonymous reviewed 3 years ago
I had a pretty good experience with them, they got my stuff to me in a reasonable amount of time. Of course I’d be careful about ordering and contacting them around Christmas because, well, IT’S CHRISTMAS! no one and nothing short of a large company is going to get back to you quickly during the Christmas rush. They probably have quite a few thousand people or something placing orders around that time so they can only do so much. They’re only human after all.
- Amy reviewed 3 years ago
After my order got lost in the web, Doug helped me to get the order redone and a discount for the problems. He was the biggest help and I would order from them again.
- Kraig reviewed 1 year ago
- last edited 1 year ago
Maybe I’ve grown spoiled by being an Amazon Prime member. Maybe I should have been more patient.
But, no, screw that. When you push an ad at someone, you should be prepared to fulfill the goddamn order.
I ordered a simple, basic dice bag in mid-October on the assumption that mid-October was PLENTY of time to get something for Christmas.
October came to a close, and no dice bag.
November came to a close, and no dice bag. I tried to contact them, but I got NO response to two different emails I sent asking about the dice bag I had paid for.
December — and the Christmas season — came and went, and STILL no dice bag.
Finally, in January, I got tired of waiting for these fly-by-night slackers, canceled my order, and requested a refund.
The only reason they’re getting two stars instead of one is that they issued me a refund the same day I asked for it. Why they couldn’t have responded as efficiently to my two emails asking about the whereabouts of the dice bag I don’t know, but at least I’m free and clear of them now.
If you want a cool dice bag, go over to Etsy. They’ve got some really cool ones, and you’ll actually get your product.
- Hey Kraig, We updated this listing on Geek Pages to explain the issues with the emails. If you haven’t yet, shoot me an email doug(at)d20collective(dot)com and I’ll get you sorted out. We’ll make this right!
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I bought ONE thing from this company. They sent me the WRONG thing and now won’t return any emails. They do not have a phone number on the website to call of you have any issues which is unprofessional. What I bought was supposed to be a Christmas gift for my brother who is serving overseas and they still will not answer anything. I will not be buying anything else nor will I recommend this website to anyone else.
- Victor Zamora reviewed 3 years ago
I ordered a couple of shirts from here and received them very quickly and they were of great quality. Still wear them and have people ask me where I got them from.
- Larry reviewed 3 years ago
Probably the best selection of creative and funny D&D themes shirts online.
Shipping is pretty standard. 2-3 weeks. Shirts are all really nice quality. I love the unique wood carved objects. These guys are totally original, and I see some their stuff get ripped off which bugs me, but I know the true source! Great page, and they help support a great online gaming community. Best in the biz!
- Tiff reviewed 1 year ago
- last edited 1 year ago
I saw on Facebook that there was a sale going for this website that worked well for Christmas presents. I went on and placed an order on the 13th of November, thinking that the 1-2 week shipping time would still give me enough time (even if delayed) to get the dice for Christmas. I placed a second order which I had to have them cancel due to an error on my part so so far so good. However, when I placed the order again on the 17th, still under the thought that it would make it in time, I had no idea that I would still be waiting into January!
I believe it was December 14th or thereabouts that I received an email saying that they’d been swamped, although I didn’t see how my (almost) 100 dollars worth of orders had anything to do with that, thinking that they should’ve been beyond that.
And almost all of the emails I sent after went unreplied. I have sent something close to ten emails to them, trying to figure out what is going on when lo and behold, suddenly my first package is in the mail and will be at my house the very next day. I sent an email trying to -at least- get in touch with them, but no response.
I’ve just looked at my other order and it’s due in two days.
WHY OH WHY couldn’t these have been sent sooner?
Or at the very least, WHY OH WHY couldn’t they have responded to any of my MANY emails?
The dice I’ve seen so far are of a decent quality but for fear of this happening again, I WILL NOT BE RETURNING to this website ever again. In fact, I will warn people away for their sake. A 1-2 week guarantee is supposed to mean something. Even with Christmas being involved, it shouldn’t have been more than a month before they were shipped.
I am disappointed that my experience turned out this way.
As a side note, in case D20 sees this and tries to say I can’t see their email, I Can. I was able to get that order that I messed up cleared up within a DAY of my mistake. And they responded to me at first when I asked about the inventory issues. However, I have not received any other contact since then.
- Pete reviewed 3 years ago
- last edited 3 years ago
I ordered five different mugs from them: Each with a particular friend in mind for xmas.
What I recieved was 5 mugs that were the same and not even one of the ones I had ordered.
I have sent two emails containing the original order and details of what I recieved and have not even recieved an acknowledgement.
- Recieved the following email from them this morning, doesn’t look like I’ll get the mugs before christmas but I get to keep the incorrect ones so thats not too bad – PS does anyone know how to edit a review written before I had an account? The email: Hi Peter, Sorry for the delay in getting back to you and we apologize for the inconvenience. You can keep the current mug and we will be shipping the correct one very soon. Thank you.
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- Samuel Eagle reviewed 3 years ago
Got my brother-in-law (and also dm) a fantastic d&d t shirt for Christmas. It arrived in a timely manner and was well received. Personally I was very content with my purchase experience. 🙂
- Alara Bayraktar reviewed 2 years ago
- last edited 2 years ago
Ordered two t-shirts two months ago. They weren’t shipped until I mailed them a month ago. They finally shipped, but tracker website says the package is still in Illinois, and it’s been like that for a month. I live outside of US but it doesn’t take more than two months to ship something here.
Had to ask for a refund. Would NOT recommend.
- Hey Alara! I’m a little confused on this. I recall our conversation with a few things. You had ordered the shirts on October 3rd and they were shipped out with a shipping confirmation on the 5th of October. If I recall correctly, the delay in you receiving the item was not the fault of D20 Collective, but the fault of the Postal service. I’ve looked at your account, and it does not appear that a refund was ever given although you mentioned you asked for one above. Did you receive the shirts? Were you happy with them? Let me know when you can and you can always email at: doug (at) d20collective (dot) com
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