D20Collective is quite simply the finest marketplace this side of the gaming table. Our mission is to roll a natural 20, providing the finest gamer clothing line in the global market. We also have great products to help you rule the board. We strive to put the “Class” in “Armor Class.”
UPDATE: There has been a LOAD of issues with customers not receiving our emails. And it wasn’t until the Hedronix Dice came out where we really realized the gravity of the sitaution.
We Had NO IDEA how much love and support from the community we were going to receive when it came to the Hedronix Dice Collection.
And with the holidays right around the corner…we also didn’t anticipate so much trouble we could have caused!
If you’re reading this, there’s a good chance you’ve emailed me (Doug) or you’ve reached out to support asking about your Order.
A few folks with Gmail, Hotmail and Yahoo addresses (..you know…the top 3 most used email services…*sigh*) have not received our emails for some reason. Which as of January 2nd we finally (hopefully) got it all resolved by migrating the server over to another provider.
The most frustrating thing about all of this for us is that we pride ourselves on taking care of our customers – to find out that customers have felt like we haven’t replied to them and left them in the dark is unsettling to say the least.
So we need to profusely apologize for the confusion and concern you may have.
In regards to the dice orders – here’s what cause the cluster of a situation
Long story short – our fulfillment system glitched out which allowed customers to buy dice that were out of stock…which caused orders to have labels printed but not actually be shipped out…which resulted in several people being quite confused as to why they haven’t received their order.
So with the link below, you can fill out any questions or concerns you may have. We look forward to hearing from you and make sure you add “email@example.com” to your “safe senders” list.
We appreciate you beyond measure and while anyone who has had issues with us is justified in their frustrations – we want to make it right. 🙂
I bought ONE thing from this company. They sent me the WRONG thing and now won’t return any emails. They do not have a phone number on the website to call of you have any issues which is unprofessional. What I bought was supposed to be a Christmas gift for my brother who is serving overseas and they still will not answer anything. I will not be buying anything else nor will I recommend this website to anyone else.
- Pete reviewed 6 years ago
- last edited 6 years ago
I ordered five different mugs from them: Each with a particular friend in mind for xmas.
What I recieved was 5 mugs that were the same and not even one of the ones I had ordered.
I have sent two emails containing the original order and details of what I recieved and have not even recieved an acknowledgement.
- Recieved the following email from them this morning, doesn’t look like I’ll get the mugs before christmas but I get to keep the incorrect ones so thats not too bad – PS does anyone know how to edit a review written before I had an account? The email: Hi Peter, Sorry for the delay in getting back to you and we apologize for the inconvenience. You can keep the current mug and we will be shipping the correct one very soon. Thank you.
- You must login to post comments
- Bobbi J reviewed 6 years ago
- last edited 6 years ago
Without a doubt the most unprofessional place I’ve ever dealt with. I ordered over $200 worth of stuff as Christmas gifts. A week after my order I got an email saying one mug had shipped, which it actually had not. The rest, all clothing items, are supposedly still being processed. An email to this company, which has no contact BUT an email address, got a reply that they would look into it. I’ve since sent another and have not received any reply at all. It’s been three weeks since my order was placed and there’s no way any of it will get here in time for Christmas. Getting a refund from this sleazy place will require a complaint with the Better Business Bureau and everyone else they suggest. That’s where I’m headed next. NEVER do business with these people!
- I’m the person those Christmas gifts were meant for. Most of the shirts finally got here on Christmas Eve, well over a month after the order had been placed. The last shirt showed up in mid-January. A refund was pursued for the coffee mug that never showed up, and it took until the end of March for this company to finally get around to that. And then, today, in April, the mug showed up on my doorstep. I’m not about to pay for postage to send it back to them just because they already refunded her for it. This place is absolutely terrible. Neither of us will ever do business with them again.
- You must login to post comments
- Chris Dulany reviewed 6 years ago
Didn’t deliver one of the products until I complained. It came from China so I think this page is just a North American page for a Chinese manufacturer.
Two shirts were the wrong size. I asked about an exchange and they said “we have to check with our supplier”. 8 days later….no response.
I ordered a coffee mug from D20 Collective on November 30, 2015 via Paypal. I received a confirmation email of the purchase the same day and my Paypal account shows the money being withdrawn. On December 3rd I received an email confirmation that the item had been shipped. It contained a USPS tracking number. When the item had not arrived as of December 16th I checked the shipping status through the USPS site and the status did not show it in route. As there was a USPS tracking number, I called USPS and they said they were still waiting on the item to be given to them. The only method of contact provided on the D20 Collective website is email. I emailed D20 Collective and expressed my concern. They apologized for the issue and said they would look into it. I did not hear back from them. When the item had not arrive by December 23rd, I asked that they provide a tracking number that showed that it was in route or they refund my money. They apologized for the item not being delivered, but they would check with their supplier and, if the item had not been shipped, they would refund my money. I waited to see of either the order came in or a refund appeared on my Paypal account. As of January 27th 2016 my order had not come and my Paypal account showed no refund. I contacted them again that I still had not received my order or my refund. They did not respond. I emailed them again on February 2nd and told them that I would be contacting the BBB if I did not see a refund on my Paypal account by February 5th. They responded on February 3rd that their records showed that they refunded my money on December 2nd and provided a screen shot of their record. I responded the same day that the contradictory information in their system may have been the issue and that the PayPal records show them taking the money, but not a refund it. (There is no refund of any kind in my Paypal account records within the past several months.) I also told them that I would not extend the February 5th ultimatum I gave them.
I have not seen any activity in my PayPal account and I have not received a response from D20 Collective.
- Christopher Dulany reviewed 5 years ago
- last edited 5 years ago
Just FYI I had a terrible experience with D20. Ordered the wrong size (was much smaller than I had anticipated) so I wanted to return for a larger size. First they didn’t know if they could do it. Then they had to “contact their distributor”, then I had to fill out an RMA and pay to ship back. Then nothing for over a month. I reached out in March….”we will look into it”. June 15…nothing. No contact.
I out my order in the middle of July of 2015 for a really cool Skyrim necklace for my wife’s birthday. Well after a mi the of waiting I never got it so I emailed the company and they said they would look I to it. Never heard from them again until a month ago and now I have my awesome necklace. Side note that “wife” of mine was a cheating lier and left so now I get the necklace, boosh double win!
- Shane reviewed 5 years ago
Great company with some really cool merchandise.
- Reed reviewed 5 years ago
Ordered a mug and a shirt. Other than it running slightly smaller than I anticipated, although not small enough that I won’t still wear it, I had an experience exactly like I expected. Satisfactory. They have a decent range of merchandise and it arrived around the time they said it would. Other folks have had problems and they made an effort to reach out. If you like d&d merchandise I would recommend them.